Terms

DEFINITIONS

In this document, the following words shall have the following meanings:

1.1 “Seller” means ClockUniverse.co.uk.

1.2 “Terms and Conditions” means the terms and conditions of sale set out in this document and any special terms and conditions agreed in writing by the Seller.

1.3 “Buyer” means the person who buys Goods from the Seller. If a business or company buys Goods from the Seller, then the purchaser shall not be deemed to be a Buyer as defined in these Terms and Conditions.

1.4 “Consumer” shall have the meaning ascribed in The Consumer Rights Act 2015.

1.5 “Goods” means the articles that the Buyer agrees to buy from the Seller.

1.6 “List Price” means the list of prices of the Goods maintained by the Seller as amended from time to time.

GENERAL

2.1 These Terms and Conditions shall apply to all contracts for the sale of Goods by the Seller to the Buyer and shall prevail over any other documentation or communication from the Buyer. By placing an order to the Seller for Goods, the Buyer agrees to be bound by these Terms and Conditions.

2.2 All orders for Goods shall be deemed to be an offer by the Buyer to purchase Goods under these Terms and Conditions and are subject to acceptance by the Seller. The Seller may choose not to accept an order for any reason. Reasons that the Seller may refuse to supply Goods to the Buyer may include, but are not limited to the following: a) Goods ordered by the Buyer being discontinued, out of stock, or otherwise unavailable. b) The inability of the Seller to obtain authorization for your payment or any other problem with the payment, such as suspected fraud. c) A pricing error. d) A product description error.

If the Seller refuses to supply Goods to the Buyer, the Seller will reimburse the Buyer any monies paid for those Goods and any delivery charge paid for the delivery of those Goods. The Seller will not be liable for any losses, costs, damage, or expenses incurred by the Buyer if the Seller refuses to supply the Goods.

2.3 Acceptance of delivery of the Goods shall be deemed to be conclusive proof of the Buyer’s acceptance of these Terms and Conditions.

2.4 Any variation to these Terms and Conditions shall be inapplicable unless agreed in writing by the Seller.

2.5 Nothing in these Terms and Conditions shall affect the Buyer’s statutory rights as a Consumer.

2.6 The Buyer must be at least 18 years of age.

2.7 The Buyer must provide the Seller with accurate information when requested concerning the physical address for delivery, a current email address, a telephone number for correspondence, and also a valid form of payment. The Seller will not be liable for any losses, costs, damages, or expenses arising from incorrect or inaccurate information supplied to the Seller by the Buyer.

2.8 When making a payment, the Buyer must use a payment method that the Buyer is entitled to use. Any payment that the Seller suspects may involve a fraudulent payment may necessitate further investigation. These further investigations are to confirm that the Buyer has the right to use the payment method used. In this situation, the Goods will not be dispatched unless the Buyer can satisfy us that they have the right to use the method of payment used. This may require the Buyer to answer pertinent questions satisfactorily and/or provide adequate proof of identification, including photo ID. In any event, the dispatch of the Goods to the Buyer will be delayed until the Seller is satisfied that the Buyer has the right to use the method of payment used.

2.9 If the Buyer uses PayPal as the means of payment, then we can only ship to the address that is sent to us by PayPal. This address will be the one that you nominate in your PayPal account or the address that you enter when filling out your credit/debit card details.

2.10 For orders placed for delivery outside of the UK, it is the Buyer’s responsibility to ensure that it is legal to ship all the Goods on the Order to the country of destination. The Seller is not responsible for any rejection, return, or destruction of Goods by any Customs authorities in any country.

PRICE AND PAYMENT

3.1 The Buyer agrees to pay the Seller by a method to which the Buyer is entitled. Any payment that the Seller suspects may involve a fraudulent payment may necessitate further investigation. These further investigations are to confirm that the Buyer has the right to use the payment method used. In this situation, the Goods will not be dispatched unless the Buyer can satisfy us that they have the right to use the method of payment used. This may require the Buyer to answer pertinent questions satisfactorily and/or provide adequate proof of identification, including photo ID. In any event, the dispatch of the Goods to the Buyer will be delayed until the Seller is satisfied that the Buyer has the right to use the method of payment used.

3.2 The price of the Goods shall be that stipulated in the Seller’s current List Price/on the Seller’s website/as contained in the Seller’s Quotation (as applicable) at the date of order or as agreed between the parties. The price is inclusive of VAT and exclusive of any delivery charges. The Seller reserves the right to amend any prices for any reason before dispatch. If the Seller amends the price after an order has been placed, the Seller will contact the Buyer who will then have the choice of either proceeding with the order or cancelling it. In this event, the Seller will not be liable for any losses, costs, damages, or expenses incurred by the Buyer.

3.3 Payment of the total purchase price (including VAT and any delivery charges) must be made in full and the funds must be cleared before dispatch of the Goods.

3.4 Special offers and promotions are subject to availability and only apply during the quoted period.

3.5 If the Buyer uses PayPal as the means of payment to purchase Goods then we can only ship to the address that is sent to us by PayPal. This address will be the one that you nominate in your PayPal account or the address that you enter when filling out your credit/debit card details.

3.8 Where payment for goods is made by international bank transfer the customer agrees that they are responsible for all charges, commissions, and fees levied by the banks involved.

3.9 For orders placed by the Buyer for delivery outside of the UK, the Customs authority in the country of destination may hold the Buyer’s order until the Customs authority can check it. The Customs authority in the country of destination may also charge the Buyer for this service. The Seller shall not be liable for any losses, costs, damages, or expenses of any third party arising directly or indirectly from the delay in delivery. The Buyer is responsible for payment of any Customs charges. The Seller will not be liable for any charges made by the Customs authority.

3.10 If you wish to cancel an order, please use our email. It is the most effective way we can cancel your order before it gets dispatched.

DELIVERY

4.1 Delivery of the Goods to the Buyer will only be arranged when payment has been made and the Seller is satisfied that the Buyer has the right to use the method of payment used. Any payment that the Seller suspects may involve a fraudulent payment may necessitate further investigation. These further investigations are to confirm that the Buyer has the right to use the payment method used. In this situation, the Goods will not be dispatched unless the Buyer can satisfy us that they have the right to use the method of payment used. This may require the Buyer to answer pertinent questions satisfactorily and/or provide adequate proof of identification, including photo ID. In any event, the dispatch of the Goods to the Buyer will be delayed until the Seller is satisfied that the Buyer has the right to use the method of payment used.

4.2 Delivery of the Goods shall be made by notifying the Buyer that the Goods are available for collection at the premises or for delivery to such place and on such terms as agreed between the parties at the time the order is placed.

4.3 All Goods, wherever possible, will be delivered within 28 days of the order being placed, and the Buyer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery. The Seller reserves the right to choose the delivery method. For example, if the order is too large to be delivered by carton(s), the Seller may choose to deliver the order by pallet delivery. If the Buyer makes an order for a bulky item or items, the Buyer should be aware that the order may arrive by pallet. In this circumstance, the Seller will make reasonable attempts to contact the Buyer and to keep them informed of the situation and the progress of the Order.

4.4 If any Packaging or the Goods themselves are visibly damaged or otherwise compromised in any way, the receiver of the Goods must sign for the delivery as normal with the additional note: “received damaged”. If the packaging or any other part of the consignment is visibly damaged and the Receiver (the Person signing for the delivery) has failed to add the note “received damaged” and any of the Goods are later identified to be damaged or missing, then the Seller shall not be liable for any losses, costs, damages, or expenses of any third party arising directly or indirectly from the damage or loss of the Goods during transit to the Buyer.

4.5 The Seller shall use its reasonable endeavours to meet any date stated for delivery. In any event time of delivery shall not be of the essence, and the Seller shall not be liable for any losses, costs, damages, or expenses incurred by the Buyer or any third party arising directly or indirectly out of any failure to meet any estimated delivery date.

4.6 Some Goods may not be in stock at the time the order is placed. If the Seller is unable to deliver the Goods within the time specified, the Seller will contact the Buyer to advise of the situation, and the Buyer shall be entitled to cancel the order and receive a full refund or agree on a later delivery date.

4.7 The Buyer should make arrangements for their order to be received when it is to be delivered. Should the Buyer or nominated party not be able to receive the delivery of their order, then the courier may make one or two further attempts. After this, the Order will be returned to the Seller. In this instance, the Seller will require a further delivery charge to be paid before the Goods can be re-delivered. In this instance, the Buyer has the alternative option of cancelling their order and receiving a full refund of any monies paid less the cost of any failed deliveries.

4.8 Title and risk in the Goods shall pass to the Buyer upon delivery of the Goods.

4.9 The Seller is not to be held responsible for the safety of ordered goods against theft or damage in any circumstance where the customer changes the delivery details after confirming their order or does not accept the goods in person. For example, customers changing the delivery point to a porch/doorstep or leaving goods with a neighbour; this is by no means an exhaustive list. We would advise you to take the delivery in person at all times to ensure the safe carriage of your goods.

4.10 As per DPD terms and conditions, by selecting Authorised Shipment release, you authorize the release of packages addressed to you at your address when no one is present to receive the delivery. You will be asked and are required to accept responsibility for any loss or damage to the package after it has been released at the address.

4.11 Please note that our surcharge pricing covers 99% of orders, but should your order cost us considerably more to ship, we’ll contact you via email or telephone to take the rest of the payment. Please bear this in mind when ordering outside of the mainland UK.

5 WARRANTY

5.1 While the Seller makes every effort to ensure that prices, pictures, descriptions and specifications on this website are correct, all information is solely to give an approximate description of the Goods. Should the Goods that the Buyer receives be different to that described on the website, the Seller will accept the Goods back as long as they are in pristine condition and with all packaging intact, within a reasonable period. In this event, the Seller will refund the monies paid for the Goods including any delivery charges. The Seller will not be liable for any losses, costs, damages or expenses arising from the Goods differing from the pictures, descriptions or specifications described on this website.

5.2 The seller cannot be held responsible for cosmetic changes to the product packaging and/or labelling where the product remains the same specification.

6 CANCELLATION AND RETURNS

6.1 The Buyer shall inspect the Goods immediately upon receipt and shall notify the Seller within 5 days of delivery if the Goods are damaged, incorrect, or do not comply with any part or parts of the Contract.

6.2 Where a claim of defective, incorrect, or damaged Goods is made by the Buyer, then it shall be the responsibility of the Seller to collect faulty Goods if the items are large, otherwise the Goods shall be returned by the Buyer to the Seller, and the Buyer shall be entitled to replacement Goods or a full refund (including delivery costs, if applicable) plus any return postal charges (up to a maximum value of £15) if the Goods are confirmed by the Seller to be defective, incorrect or damaged at the point of delivery. The maximum value of return postal charges that we will refund is £15. The Seller may require the Buyer to provide photographic evidence of any defective, damaged or incorrect Goods before their return.

6.3 Goods to be returned must clearly show the order number obtained from the Seller on the package.

6.4 Where returned Goods are found to be damaged due to the Buyer’s fault then the Buyer will be liable for the cost of remedying such damage.

6.5 Where Goods are purchased via the Internet, by mail order, or by phone or fax, the Buyer has the right, in addition to any other rights, to cancel the Goods and receive a refund by informing the Seller in writing or by email within 7 working days of receipt of the Goods. Returned goods must be in resalable condition in complete and undamaged packaging with any seals intact. Goods that have been opened or used will be deemed to have been accepted by the customer, and no refund or exchange can be given. Where the Buyer wishes to return Goods, the cost of return, including postage and packing costs, will be at the Buyer’s expense, and the Goods should be adequately insured during the return journey. When the Goods are received by the Seller and the Goods are deemed by the Seller to be in resalable condition, the Buyer shall receive a refund of all monies paid for the Goods excluding delivery charges, if any.

7 GUARANTEES

7.1 In addition to the Buyer’s statutory rights, the Seller guarantees most Goods against faulty workmanship and materials for 60 days from the date of delivery.

7.2 You should keep all receipts and warranty information supplied with your order and goods. You have the right to return a faulty item within the period indicated in Clause 7.1. Faulty items must be returned in their original and undamaged packaging with all the items that came with it, including instructions and any spare parts which are included as part of the product. With many products, the speediest resolution may be to contact the manufacturer directly for advice and rectification.

8 LIABILITY

8.1 The Seller shall not be liable for any direct loss or damage suffered by the Buyer however caused, as a result of any misuse of the Goods, negligence, breach of contract or otherwise over the price of the Goods.

8.2 The Seller shall not be liable under any circumstances to the Buyer or any third party for any indirect or consequential loss of profit, consequential or other economic loss suffered by the Buyer howsoever caused, as a result of any misuse of the Goods, negligence, breach of contract, misrepresentation or otherwise.

9 FORCE MAJEURE

9.1 Neither party shall be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lockouts, accidents, war, fire, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the party shall be entitled to a reasonable extension of its obligations.

10 SEVERANCE

10.1 If any term or provision of these Terms and Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these Terms and Conditions had been agreed with the invalid, illegal or unenforceable provision eliminated.

11 GOVERNING LAW AND JURISDICTION

11.1 These Terms and Conditions shall be governed by and construed by the law of Great Britain and the parties hereby submit to the exclusive jurisdiction of the British courts.

12 WEBSITE CONTENT

12.1 The content on this website, including the pictures and descriptions, is the intellectual property of clockuniverse.co.uk. clockuniverse.co.uk retains the copyright on all material. All rights to the material are reserved. Copying, reselling, or the commercial use of any content on this website is strictly forbidden without the express written permission of clockuniverse.co.uk. We will charge for any unauthorized use of the content on this website. For photographic or graphical images, we will charge £40 per day (or part thereof) for each image. For text, we will charge £20 per day (or part thereof) per word.

13 COOKIES

13.1 This Website uses cookies stored on the user’s website-access device to track the products in the user’s cart and the user’s movements within the website. By using this website, the user consents and agrees to allow our cookies to be used on the user’s website-access device.