Returns & Refunds
Returns & Refunds
Shopping online can sometimes be uncertain. Will what you receive match the pictures? Will it fit in your space? Will you actually like it?
We’ve got real pictures on our website and accurate measurements, and we’re proud of how true-to-life they are… so we’re hoping the answer is yes! But we understand that seeing things on screens isn’t the same as seeing them in person. That’s why we have a really good 60-day return policy that’s better than most.
Returning Your Clock Purchase
If you find yourself unsatisfied with or no longer in need of the clock you’ve bought, please follow the steps below.
1. Please avoid using the clock, as we won’t be able to accept returns if the clock has been used.
2. Place the item(s) back into their original packaging.
3. Get in touch with us to request a returns number, which will help streamline the refund process.
4. We’ll get back to you within a single working day, providing you with a returns number.
5. Jot down the returns number on a piece of paper and securely affix it to the exterior of the box. This will expedite the returns procedure at our warehouse.
6. Arrange for the items to be sent back via a courier service. We suggest comparing prices through platforms like www.parcel2go.com for the best rates.
7. If you’re returning the items due to a mistake in your order or a change of heart, kindly bear the cost of returning the items to us.
Once we’ve received your returned item, our team will inspect the goods and your refund will be processed within 7 working days.
Returns Q&A
Here are some common questions related to returning items to Clock Universe.
Don’t hesitate to contact us if you have any other enquiries.
In case you’re returning the items due to an accidental order or a change of heart, kindly bear the expenses associated with sending the items back to us. For your peace of mind, we suggest utilising a tracked courier service to ensure their timely and secure arrival.
Absolutely! When you send back your entire order, we will reimburse the fundamental shipping cost.
If you’ve opted for standard delivery, your refund will cover the complete amount. However, if you’ve chosen an upgraded shipping service such as next-day delivery, the refund will only encompass a portion of your initial shipping fee.
In the event that you return only a portion of your order, we regret to inform you that the shipping charge cannot be refunded.
Have Questions?
If you have any additional questions we’re here to help.
Contact us here or give us a call on 0800 002 5402